Account deletion and deactivation
You can submit an account request after signing in. The request is recorded for review; submission does not mean processing is complete.
Sign in or register.
Connecting to account service…
Request account deletion or deactivation.
Sign in on this page to submit a request. Submission records the request for review; it does not complete deactivation or deletion. Read what happens to retained records. Subscription cancellation is separate.
What happens to information?
The approved deactivation approach retains a backend record and is intended to hide an inactive profile from search results. A seeker may opt into an alert if the profile becomes active again. The complete suppression and reactivation process is still being implemented.
Closing an account does not automatically erase experiences submitted by other people. Retained information, correction requests and any applicable deletion requirements must be reviewed individually. Final retention periods and processing procedures are pending.
If you cannot sign in or do not have an account
Email vouchforme@proton.me to request assistance or raise an issue about information associated with you. Describe the request and safe contact method; do not email passwords or intimate material.
Subscription cancellation is separate
Submit a separate cancellation request for any active subscription. Account deletion or deactivation requests do not automatically cancel billing.